SeedraAI / legal
Refunds and file issues
What to do if you cancel an order, receive a damaged file or find missing contents.
Before file delivery
If a digital product has not been delivered, a cancellation request will be reviewed through support according to the payment status.
After file delivery
For delivered digital materials, the available remedy depends on the issue and applicable rules. These terms do not limit mandatory consumer rights.
Technical issue
If a file is damaged, missing from the package or materially differs from the listed contents, SeedraAI will provide a corrected version or another resolution after review.
Custom LoRA
Cancellation terms for custom work depend on the dataset preparation and training stage and are agreed before work begins.
Refund request
A request is reviewed according to order status, payment method, the nature of the issue and applicable rules.
How to contact us
Keep the order number and briefly describe the issue through support. For custom LoRA work, include your contact and the current project stage.