SeedraAI / legal
Refunds and file issues
What to do if you cancel an order, receive a damaged file or find missing contents.
Last updated
Before file delivery
Payment alone does not mean the files have been delivered. If more than 15 minutes have passed after network confirmation and no email arrives, contact support with the order number.
After file delivery
Once files are sent, the digital sale is final: no refund is offered for change of mind, an accidental purchase or incompatibility with requirements disclosed before purchase. Mandatory rights under applicable law remain unaffected.
Technical issue
If a file is damaged, missing from the package or materially differs from the listed contents, SeedraAI will provide the corrected or missing file at no charge after verification.
Custom LoRA
Before dataset preparation begins, a custom order may be cancelled for a refund less non-refundable processing fees where lawful. Once work starts, completed stages may be deducted; after delivery, the service is treated as performed except for the included refinement round and verified defects. Mandatory consumer rights remain unaffected.
Refunds
Refunds are not offered for delivered digital files unless required by applicable law. For a verified technical issue, we replace the damaged or missing file instead.
How to contact us
Keep the order number and briefly describe the issue through Discord or Telegram on the support page. For custom LoRA work, include your contact and the current project stage.